Frequently Asked Questions
Welcome to our FAQ section. Here you’ll find quick answers to common questions about orders, shipping, payments, returns, and more.
We’ve kept it simple so you can find what you need fast. If you don’t see your answer here, just reach out to us, we’re happy to help.
Order & Shipping
Do you offer free shipping?
Yes, we offer free shipping exclusively within the United States. For detailed information about delivery times and shipping methods, please refer to our Shipping Policy page.
When will my order be processed and shipped?
Orders ship in 1–2 business days after payment. You’ll receive a tracking email once dispatched. For full details, see our Shipping Policy.
How do I track my order?
Once your order has been shipped, you’ll receive a tracking link via email. You can also track your order anytime from our Track Your Order
Do the lunch boxes include cutlery?
Not all of our lunch boxes include cutlery. However, we offer a convenient, reusable cutlery set on our accessories page that can be added to your order.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items in their original packaging. To start a return, please contact our team at contact@domveil.com.
For full details, visit our Return & Refund Policy.
How long does it take to get a refund?
Once your returned item is received and inspected, your refund will be processed within 3–7 business days to your original payment method.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay for secure and convenient checkout.
Why was my payment declined?
A payment may be declined due to card verification issues, insufficient funds, or network errors. Please double-check your billing information or contact your card provider for assistance.
Delivery Issues
What should I do if my package is lost?
If your tracking shows "delivered" but you haven’t received your order, please contact us at contact@domveil.com within 7 days of the delivery date. We’ll work with our carrier to locate or replace your package.
What happens if I’m not home at the time of delivery?
Carriers may leave a delivery notice or attempt redelivery. Please check your tracking link for the latest updates or contact the shipping provider directly.